epipeline's Customer Care mission is to build and sustain customer loyalty. Our goal is to listen to, understand and responsively satisfy your needs.
Through our weekly, free on-line training sessions and online self-help options such as the Help link’s "How Do I?" user guide and "Frequently Asked Questions" (FAQs) section, learning and using the epipeline application is easy.
When issues arise that weren't covered in training or cannot be fixed online, epipeline's customer relationship representatives are ready to assist you from 8 a.m. to 5 p.m. EST, Monday through Friday, via email and phone. 1.800.518.9306.
epipeline is listening to our customers! In addition to leveraging our industry experience, we are actively reaching out to customers for advice, market expertise and guidance to continually improve our solution.
Staying in close touch with the variety of dynamic business development needs and goals of our customer base is an epipeline priority. During the first year of epipeline’s offering, our Customer Advisory Program (CAP) regularly engaged customer experts in the evolution of our solution and services.
Thanks to their feedback, combined with the suggestions we receive via Customer Care and customer forums, epipeline added robust reporting, custom templates, and expanded export and print capabilities among many other enhancements and new features. We listen to you and respond.